customer care - always there
giantkone are dedicated to improve the flow of urban life. we strive to improve every aspect of equipment from design to maintenance and we provide the best products and services.
each giantkone escalator has a unique network identification code and full dynamic monitoring of the product work data. we customize the best maintenance program for you in advance based on your needs.
onecall hotline 400-886-1188 is available 24/7/365.
tailored maintenance plan for you
giantkone care™ standard
giantkone care™ standard is the ideal solution when your top priorities are worry-free equipment operation and full safety and regulations compliance.
includes preventive maintenance to keep everything in good working order. breakdown and repair services are invoiced separately.
provides 24/7 access to customer care center.
ideal for facility managers of low and mid-rise residential buildings.
giantkone care™ premium
giantkone care™ premium is the ideal solution when uninterrupted people flow and equipment reliability are critical to your business.
includes all preventive maintenance, breakdown service, and repair service, ensuring there are no unexpected costs.
customized reports make planning and budgeting simple.
ideal for facility managers at locations where reliability is essential, such as airports, metro stations, and department stores.
giantkone care™ plus
giantkone care™ plus is the ideal solution when your priorities are a clear overview of equipment status and predictability, or if you are responsible for equipment in multiple locations.
includes preventive maintenance and partial service repair and call-out coverage, making budgeting more predictable.
ideal for facility managers who are responsible a single large building complex or several separate buildings.
compare our maintenance packages
|compare maintance packages*||giantkone care™ standard||giantkone care™ plus||giantkone care™ premium||applicable equipment|
|preventive maintenance（modular maintenance tm）||√||√||√||elevator | escalator|
|customer care center||√||√||√||elevator | escalator|
|voice link service||√||√||√||elevator|
|entrapment rescue service||√||√||elevator|
|warranty service||partial||all||elevator | escalator|
|maintenance service||partial||all||elevator | escalator|
|exclusive service||√||√||elevator | escalator|
|reduced maintenance response time||√||√||elevator | escalator|
|remote monitoring service||√||elevator | escalator|